Policies
Appointments
To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance. Our website displays the most up-to-date availability. Please note that we require a credit card to reserve your appointment. We accept American Express, Visa, Mastercard for booking an appointment.
Cancellations
As a courtesy to our providers, please provide a minimum of 48 hours notice should you need to cancel or reschedule an appointment. You will be charged $150 if an appointment is canceled less than 48 hours in advance or if there is a no-show.
If you arrive more than 10 minutes late for your appointment, you may be required to reschedule to avoid disrupting other clients’ appointments.
There are NO exceptions to these policies.
Returns & Refunds
If you would like to return your purchased skincare product, we will exchange it for another product only. No refund will be given. We do not accept returns or exchanges on gift cards. Services received can not be refunded.
Consultations
We provide consultations and in-depth skin analysis with one of our expert providers. We believe an informed client with realistic expectations will be most satisfied with our treatments and results. Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals.
If you arrive more than 10 minutes late for your appointment, you may be required to reschedule to avoid disrupting other clients’ appointments.
Privacy Policy
Your privacy is essential to us. The following outlines our privacy policy to help you understand how we collect, use, communicate, disclose, and use personal information.
Before or at the time of collecting personal information, we will identify the purposes for which information is collected. We will collect and use personal information solely to fulfill our specified purposes and for other compatible purposes. We will only retain personal information as long as necessary to fulfill the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use, or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
We collect information automatically as you navigate the site or through our analytics providers. We may store usage information such as the type of device you use to access our Website, including IP address, device ID, the pages you visit or request, links clicked, referring sites, user interactions, and your search terms. We also redrive your location from your IP address.
Deposit & Cancellation Policy
Our practice takes our Cancellation Policy seriously and expects the same from our patients. All clients will be required to provide their credit card information when booking their appointment. If you need to cancel or reschedule your appointment, please do so at least 48 hours prior to your appointment online, on our mobile app, or call (586) 873-8102. Please review our full cancellation policy for more information.
COVID Policy
We are open based on CDC and government guidelines. Please Note: We are requiring patients to review our COVID-19 Informed Consent before scheduling an appointment. We will continue to remain up-to-date with CDC standards and will communicate any changes to our clients. We will continue to monitor the status of COVID-19 and follow recommendations made by health officials and our Medical Director.
Please DO NOT schedule any appointments within 2 weeks of receiving ANY vaccination, including the COVID-19 vaccine.